General conditions of sale - Chocolatier - France

The company AU PARRAIN GÉNÉREUX is a SARL (limited liability company), registered with the Dijon Trade and Companies Register under number B 015 751 142, whose company headquarters are located at 21 rue du Bourg – 21000 DIJON, represented by the manager Mr Fabrice GILLOTTE. It will hereafter be referred to using the generic term FABRICE GILLOTTE.

Tel: 03.80.30.38.88 

The FABRICE GILLOTTE brand is registered in France and internationally for chocolates and other confectionary products.
The products of the SUPPLIER are marketed under the brand name FABRICE GILLOTTE; they will hereinafter be referred to as the FABRICE GILLOTTE PRODUCTS.
The online sales websites for the FABRICE GILLOTTE PRODUCTS are accessible at the following addresses:

The online sales service for mail order sales of the FABRICE GILLOTTE PRODUCTS offered by FABRICE GILLOTTE is aimed solely at the individual consumer for the satisfaction of his or her personal needs, and not for resale purposes.

The consumer will hereinafter be referred to as the CUSTOMER or YOU.

The FABRICE GILLOTTE PRODUCTS are dispatched in protective isothermal packaging, but chocolate is nevertheless a delicate product and the SUPPLIER reserves the right to refuse to fulfil orders placed at certain times of the year, and particularly during hot periods.

Article 1 – Purpose

The present GCS will apply to all orders placed by the CUSTOMER, whether the orders in question are placed via the website, by telephone, or by fax.
When YOU place an order, YOU accept the GCS without reserve.

Article 2 – Acceptance

The order will only be deemed to have been accepted by FABRICE GILLOTTE after dispatch of an acceptance email to the CUSTOMER.

The transaction will only be completed after full collection of the sale price.

FABRICE GILLOTTE reserves the right to refuse any order that appears abnormal or unusual, or which is placed by a CUSTOMER with whom there have been payment problems in the past.

Article 3 – Products: presentation and composition

The photographs of the products are for indicative purposes only; the packaging, appearance and composition of the products may vary due to their seasonal nature as well as variations in the manufacturing processes.

The chocolates and other confectionary products are offered in lines or ranges, and it is possible that in an assortment one variety may be replaced with another, depending upon availability, and in particular with regard to season.

YOU agree to this condition and may not complain in the event of such replacement.

Article 4 – Prices

Prices of products are shown in Euros all taxes included.

Delivery prices and conditions can be found on the delivery information page.

Article 5 – Payments

Payment is made as follows:  

  • By debit/credit card
    IMG + link

Article 6 – Delivery

Orders are dispatched within 3 to 4 days of receipt of your payment.

Products are dispatched from Tuesday to Friday by Colissimo Expert.

For destinations outside mainland France, please see the delivery information page.

In view of the delicate nature of the products, deliveries will not be made to hot countries.

Delivery times will be longer during the holiday periods and in particular during December.

WE especially ask that YOU place your orders for delivery during the Christmas/New Year period before the following dates: (for delivery on the 24th December or the 31st December)

  • Delivery for Christmas, order before 15th December

  • Delivery for 1st January, order before 25th December

Article 7 – Complaints

The orders are dispatched at the CUSTOMER’S risk.

The CUSTOMER or the addressee designated on the order form should verify the compliance of the order at the time of delivery.

FABRICE GILLOTTE will not be held responsible for any delays or damage to the products during the course of delivery; all complaints should be made to the delivery agent at the time of delivery.

These complaints should be confirmed in writing by recorded delivery letter to FABRICE GILLOTTE within 48 hours following receipt of the delivery.

No complaints may be made with regard to criteria of quality concerning taste, freshness or appearance of the products.
No returns, refunds or replacements will be accepted by FABRICE GILLOTTE.

Article 8 – Date Protection and Civil Liberties Act

YOU agree to complete the order form accurately, and in particular the fields marked with an asterisk.
The provision of personal data gathered for the purposes of mail order sales is compulsory, since these data are essential for processing and delivery of orders, as well as for billing purposes.
The CUSTOMER may access and correct the details held at any time using the contact and information form.

Article 9 – Right of retraction

In view of the highly perishable nature of chocolate and similar products, the CUSTOMER may not exercise the right of retraction, in accordance with the conditions of article L 121-20-2-3° of the Consumer Code.
The 7-day right of retraction period does not apply to contracts for the provision of perishable and food goods, such as those sold by FABRICE GILLOTTE.

Nevertheless, as far as possible, the CUSTOMER will be able to modify or cancel his/her order provided that the order in question has not been dispatched. This will be determined on a case by case basis. In the event of cancellation, no refund will be made, but a credit note will be issued to the CUSTOMER’S account.

Modification and cancellation are no longer possible once the parcel has been transferred to the delivery agent.

Article 10 – Complaints

In the event of a complaint, the CUSTOMER should contact:

  • By letter:  
    FABRICE GILLOTTE
    21 rue du Bourg
    21000 Dijon

  • By email:
    Using the contact form

Article 11 – Governing law

The General Conditions of Sale are governed by French law.